Avoid Getting Sued: Website Accessibility Laws Translated

Lori Osborne • June 6, 2025

If you're a coach, consultant, speaker, or online entrepreneur, your website isn't just your business card—it's your digital handshake. It's how you show up, connect with your audience, and build trust online.


But what if your website is unintentionally excluding people?


On June 28, 2025, the European Accessibility Act (EAA) officially goes into effect. This new law will have major implications for digital businesses, especially those offering services to clients in the European Union (even virtually). (And if you don't offer services to clients in the European Union, keep reading because there are still legal impacts for businesses in the United States!)

And yes, that includes you if you sell programs, courses, or coaching services online.


Let’s break down what the EAA is, who it applies to, what compliance looks like (especially for those in the United States), and why this moment is about more than just regulations - it’s about building an inclusive, professional, and trustworthy brand.


What Is the European Accessibility Act?

The European Accessibility Act is an EU-wide directive requiring certain goods and services - including websites, apps, and digital platforms - to be accessible to people with disabilities.

Its goal is to remove digital barriers for the over 135 million Europeans living with a disability. And while that number is massive, the impact is even bigger: the EAA is pushing for a more inclusive digital world across industries and borders.


Who Needs to Comply?

If you’re a business, organization, or entrepreneur who serves or markets to people in the EU (even if you're based elsewhere), this applies to you.


You’re expected to comply if you:

  • Sell courses, downloads, or memberships online
  • Offer virtual coaching or consulting
  • Host live or recorded webinars
  • Run a speaking business with global reach
  • Have an e-commerce component
  • Serve clients internationally - even digitally

In short: If your site is available to EU users and your services are accessible to them, the EAA matters to you.


But I only Market to People the United States...

In the United States, Title III of the Americans with Disabilities Act (ADA) requires that businesses and nonprofits open to the public provide full and equal access to people with disabilities. While the original 1990 law doesn’t explicitly mention websites, the Department of Justice has clearly stated that it applies to websites of public accommodations. That includes features like online booking, digital forms, and service pages—anything that helps a customer engage with your business. The ADA requires that these digital interactions be usable by people who rely on screen readers, keyboard navigation, or other assistive technologies. Although there is still some legal gray area for smaller businesses without physical locations, the DOJ’s position is firm: all websites must be accessible. As a result, lawsuits are increasingly targeting digital platforms, with settlements ranging from $5,000 to $20,000 or more, a costly consequence for small businesses that aren’t paying attention.

In 2024, over 4,000 digital accessibility lawsuits were filed across state and federal courts. What’s shifting now is where these lawsuits are being filed. While federal cases remain significant, state-level filings are on the rise, particularly in New York and California. In New York alone, lawsuits can be filed against any website that a resident can access, regardless of where the business is based. The growing use of state-level laws like the California's Unruh Civil Rights Act and New York’s Human Rights Law signals a more aggressive and targeted approach to digital compliance enforcement. And troublingly, nearly half of federal lawsuits in 2024 were filed against businesses that had already been sued, showing that surface-level fixes and delayed action leave businesses vulnerable to repeated litigation.


What Counts as an “Accessible” Website?

Accessibility isn’t just about ticking a box. It’s about making your digital experience usable for everyone, including:

  • People with visual impairments who use screen readers
  • Users who navigate with a keyboard, not a mouse
  • Those with colorblindness, hearing impairments, or cognitive disabilities


To be compliant, your website needs to follow basic accessibility standards like:

  • Readable fonts and strong color contrast
  • Keyboard-friendly navigation
  • Proper heading structure (H1, H2, etc.)
  • Alt text for all images
  • Accessible forms and buttons
  • Clear, consistent layout and design


These align with the Web Content Accessibility Guidelines (WCAG)—the same global standards used in ADA compliance here in the U.S.


Why Overlay Tools Can Create Even Bigger Risks

A key issue in many of the US-based lawsuits is the use of accessibility overlays or widgets - tools marketed as instant ADA compliance solutions. In reality, these overlays often introduce new problems: they interfere with screen readers, block keyboard navigation, and fail to correct core WCAG violations in the website’s code. In 2024, over 1,000 lawsuits specifically named overlays as part of the accessibility problem, not the solution. And in a landmark move, the Federal Trade Commission fined overlay provider accessiBe $1 million for deceptive practices, including false advertising and fake reviews. True accessibility requires more than a plugin. It takes manual WCAG audits, expert remediation, and an ongoing commitment to inclusive digital design. Quick fixes might feel convenient, but they put your brand, and your business, at legal and reputational risk.


What Happens If I Ignore This?

If you're not compliant and you operate (or sell) in the EU, you could face:

  • Fines or penalties
  • Required changes under tight deadlines
  • Legal challenges
  • Loss of trust or reputation

But even if you’re outside the EU, the bigger risk is lost opportunity. People can’t hire you, book you, or learn from you if your site isn’t usable for them.


And let’s be honest—a website that doesn’t reflect your values or serve your full audience isn’t doing its job.


What Should You Do Now?

If you’re not sure whether your website meets accessibility standards, you’re not alone. Most entrepreneurs and even many developers don’t realize what’s required until they’re already behind.


Here’s where to start:

  1. Audit your website for accessibility.
  2. Fix any red flags before June 28.
  3. Get support if you need it.


Accessibility Is More Than Compliance - It’s a Strategic Brand Move

As a Brand Strategist and Website Developer, I help Thought Leaders clarify their message and build websites that don’t just look great - they work hard for your brand.


When we make your website accessible, we’re doing more than following regulations, we are:

  • Building trust with a broader, more diverse audience
  • Increasing visibility with search engines
  • Strengthening your credibility as a professional and a leader


I guide my clients through accessibility-informed strategy and design that reflects their authority and values - because your website should serve everyone it reaches, without exceptions. Let’s make sure your brilliance isn’t blocked by barriers.


Ready to Find Out Where You Stand?

I’m offering a limited number of Complimentary Website Accessibility Reviews to help you assess where your site stands and what changes (if any) you need to make.


Click here to request your free 15-minute Website Accessibility Review



Let’s make sure your website is doing what it’s supposed to do - build your authority, attract aligned clients, serve your audience with clarity and integrity, and protect your business by staying aligned with today’s accessibility laws and standards.


By Lori Osborne February 20, 2026
Over the past month, I’ve been navigating something I never expected to deal with. Phishers have been impersonating me. They created fake accounts. They reached out to my clients. They tried to look like me - using my name and reputation to exploit the trust I’ve spent years building. It was unsettling. Not because I don’t understand that scammers exist. But because it was a stark reminder of something every Thought Leader needs to understand: Visibility without protection is vulnerability. And in today’s digital world, authority is an asset worth protecting. The Reality of Modern Visibility As business owners, coaches, consultants, and speakers, we are constantly told to: Be visible. Show up consistently. Put yourself out there. Build your brand. And yes - visibility matters. But here’s what doesn’t get talked about enough: The more visible you become, the more attractive you are to bad actors. Hackers, phishers, impersonators, and spammers are getting smarter. They don’t need access to your systems to cause damage. They only need access to your public presence. Your name. Your photo. Your brand. Your email. Your clients. And once someone is pretending to be you, your authority is on the line. Your reputation is your digital currency. How This Impacts Your Authority Authority isn’t just about expertise. It’s about trust. When someone receives a suspicious message that appears to come from you, even if they later realize it’s fake, something subtle happens: Doubt enters the equation. And doubt erodes authority. You can spend years building credibility, and one impersonation attempt can create confusion in seconds. That’s why protecting your brand is no longer optional. It’s leadership. The Lesson This Reinforced for Me One of the biggest takeaways from this experience was how easily publicly listed email addresses - anywhere online - can be scraped, spoofed, and misused. Bots scrape websites and social media constantly. If an email address is publicly visible, it can be harvested. Once harvested, it can be used in spoofing attempts or impersonation schemes. Please know - this isn’t fear-based marketing. It’s reality. And while we cannot eliminate risk entirely, we can dramatically reduce exposure. What I Strongly Recommend If your goal is to build authority online, I encourage you to rethink how accessible your email address is. Instead of posting your email address directly on: Your website Your speaker page Your social media profiles Your client galleries Public PDFs or downloads Consider: Using secure contact forms on your website Encouraging direct messages on social platforms Creating structured inquiry forms for speaking or consulting Limiting publicly displayed email addresses wherever possible Contact forms create a protective layer. They reduce automated scraping. They give you more control. They create intentional boundaries. And boundaries build trust. Authority Requires Boundaries We often think authority is about: Confidence. Expertise. Visibility. Positioning. But mature authority includes protection. It includes systems. It includes security. It includes intentional design. Your online presence should not just attract clients. It should protect your reputation. Because here’s the truth: If someone can easily impersonate you, your digital foundation needs strengthening. And that’s not about paranoia. It’s about professionalism. This Is Bigger Than Email This experience wasn’t just about phishing. It was a reminder of something I talk about often: Most Thought Leaders focus on looking credible online. Very few focus on being structurally secure. There’s a difference. A polished website is not the same as a protected authority platform. A beautiful LinkedIn profile is not the same as a safeguarded digital presence. Authority is not just branding. It’s infrastructure. And infrastructure must be built intentionally. The New Standard for Thought Leaders If you are building a brand that positions you as the go-to expert in your space, ask yourself: Is my online presence just visible — or is it protected? Is my contact information structured strategically? Have I created boundaries between public visibility and direct access? Have I thought about how someone could misuse my brand assets? These are not dramatic questions. They are responsible ones. Because the more impact you create, the more valuable your name becomes. And valuable assets deserve protection. Final Thoughts Over the past month, I’ve been reminded that authority is something you build - and something you guard. We cannot control the existence of scammers. But we can control how exposed we make our digital front door. Stay visible. But stay strategic. Because in today’s landscape, protecting your brand isn’t just smart. It’s part of being a modern Thought Leader. 
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