SEO: What is it and does it REALLY matter?

Pam Goodchild • December 13, 2021

SEO: What is it and does it REALLY matter?

black SEO text on yellow background with a magnifying glass as the O

SEO, or Search Engine Optimization, seems to be a confusing, mysterious, and rather intimidating “entity” for most small businesses. Especially for new business owners. But, honestly, it truly is a nuts and bolts, steeped in reality business approach. We all need to be mindful of what it is, what it does, and consistently work on improving it over time. Like all things in your business, good SEO requires commitment, but it is totally worth it when your ideal customers consistently find your website and your business grows as a result. 


Did you know that, according to Digital Commerce 360, online purchases now account for 20% of US retail sales? e-commerce grew 44% in 2020 over the previous year? That alone is an indicator that
buyers are going to the Internet to do their business. Did you also know that, according to Google, there are 200 million active websites on the Internet? That is a lot of websites that you are competing with for attention. This is why it is critical that your website is optimized for SEO – so you can be at the top of your game - and be seen online before your competitors!


You might have just gone live with the most aesthetically pleasing website you’ve ever seen, but that’s got little to do with SEO. Unfortunately, unlike in the “Field of Dreams” movie, websites are not a case of “If you build it, they will come!” SEO cares about the behind-the-scenes part of your website and that is what search engines crawl (or index) - not what your ideal customers see online. The biggest obstacle to being found online is balancing the look and feel of your website with the page descriptions, headers, keywords, image size, pop-ups, and general ease of use of your website in the “mind” of the search engine. And here’s the kicker: you have to update your website on a regular basis. Adding new and relevant blog posts, images, products, and services will help keep it current in the eyes of a search engine. 


Knowing your ideal customer is huge! Consider your website as the hub of your business and the epicenter of your marketing plan. Pointing your social media accounts to your website will refer some traffic from your existing followers. But to build your business, you will need to grow that circle of influence, and getting your website on the screens of your ideal customers is the tipping point. Keywords used in your content, blog posts, and page descriptions will help bring your website up in search engine results pages. Therefore, it is key to know what keywords and queries people typically use to find businesses like yours. If you’re not sure what people search for, start asking! You can ask your colleagues, regular customers, people you network with - anyone you feel would have a sense of your business. But keywords are just one part of the process.

BizBolster SEO Cycle

As of May 2021, Google moved user-friendliness to the top of the list for what their algorithms look for when completing searches. User-friendliness refers to page load speeds, mobile responsiveness, security, font legibility, data accessibility, and more - basically anything that impacts how easy it is to actually use your website and find what the visitor is looking for. For example, two of the issues Google specifically called out as negative factors in their May 2021 update were pop-ups that block data and not having a security certificate (SSL). Page load speeds are also high on this list, and rightfully so, since speed is so critical for a positive user experience. Unfortunately, we are limited on most platforms in terms of how much we can do to impact page load speeds. However, optimizing your images for mobile, hosting videos on YouTube instead of your website (and linking to them), and avoiding RSS feeds or social media feeds on your website will all help page speed. Some other factors that can improve SEO include: alt text on all images since search engines can’t “see” an image; improved accessibility (ADA-compliance techniques); backlinks to your website, especially from websites with extensive traffic; and using a proper hierarchy in terms of headings on pages of your website.

Good SEO is not something you can buy – you can’t PAY to show up first. As a matter of fact, Google can’t even pay or force their own sites to show up first in Google searches! It’s ironic, but Google owns and runs over 7,000 websites and even they have to implement solid SEO strategies to show up first! 


Have you set up your FREE Google Tools for SEO yet? If not, we offer a Google Tools Setup package. Tools such as Google My Business, Search Console, and Google Analytics are key to telling Google your website exists and how to find it. Google My Business is also great for getting more attention on your business, even more so than social media in many cases. We encourage all businesses to post regularly to Google My Business, especially if you have a visual business where images are great for promotion. 


One important thing to remember about
SEO is that it is not something you can do once and forget about and it takes time to see the results. As we have said here, there are many things that need to be done upfront to get to the level you want, but it also takes ongoing maintenance to maintain your standing once you get there. In addition to everything listed here, a significant part of SEO is staying on top of all of the changes being made with algorithms and search engine criteria then implementing improvements in accordance with those changes. Once you achieve the SEO goals you want, it is also critical to understand how you got there so you don’t undo the progress made. For example, one of our clients had her website listed on a very popular website, which significantly helped her ranking. Without realizing the impact, she cancelled the subscription, therefore removing the listing, and is now several pages deep in searches instead of on page one as she was before.


It is also important to understand that
SEO takes time, typically 3-6 months, to see real results. The World Wide Web is enormous and any changes have to propagate across multiple servers and an enormous amount of data. Think of it like a huge filing cabinet where 200 million-plus websites are indexed and filed and every change has to be re-filed. In short, it is not an instantaneous or easy process, which are the main reasons we recommend getting help! This is definitely one of those areas where we encourage you to let us take on these technology challenges we love and excel at while you focus on what YOU love and are passionate about! 


At BizBolster Web Solutions, we offer several SEO packages for small businesses, including the Google Tools Starter package; Basic SEO services; Advanced Local SEO services; Advanced National SEO services; Reputation Management to improve your reviews (another area that impacts SEO); and Google My Business updating services. You can find the details for these services at
https://www.bizbolster.com/seo - and you can also request a full SEO report while you are there! However, before making any decisions, we do recommend a 15-minute call with Lori to discuss what options make the most sense for your business. To set up a call, select “Breakthrough Session” on our “Let’s Chat” page: https://www.bizbolster.com/connect



Reference Links: 

Digital Commerce 360: 5 eCommerce data forecasts from 2021 to stay ahead
Logistyx Technologies: 2020 Proved an Enormous Year for E-Commerce Growth with Lessons for 2021

Inside Google Marketing: 3 ways we think about SEO

techjury: How Many Websites Are There in 2021?

By Lori Osborne February 20, 2026
Over the past month, I’ve been navigating something I never expected to deal with. Phishers have been impersonating me. They created fake accounts. They reached out to my clients. They tried to look like me - using my name and reputation to exploit the trust I’ve spent years building. It was unsettling. Not because I don’t understand that scammers exist. But because it was a stark reminder of something every Thought Leader needs to understand: Visibility without protection is vulnerability. And in today’s digital world, authority is an asset worth protecting. The Reality of Modern Visibility As business owners, coaches, consultants, and speakers, we are constantly told to: Be visible. Show up consistently. Put yourself out there. Build your brand. And yes - visibility matters. But here’s what doesn’t get talked about enough: The more visible you become, the more attractive you are to bad actors. Hackers, phishers, impersonators, and spammers are getting smarter. They don’t need access to your systems to cause damage. They only need access to your public presence. Your name. Your photo. Your brand. Your email. Your clients. And once someone is pretending to be you, your authority is on the line. Your reputation is your digital currency. How This Impacts Your Authority Authority isn’t just about expertise. It’s about trust. When someone receives a suspicious message that appears to come from you, even if they later realize it’s fake, something subtle happens: Doubt enters the equation. And doubt erodes authority. You can spend years building credibility, and one impersonation attempt can create confusion in seconds. That’s why protecting your brand is no longer optional. It’s leadership. The Lesson This Reinforced for Me One of the biggest takeaways from this experience was how easily publicly listed email addresses - anywhere online - can be scraped, spoofed, and misused. Bots scrape websites and social media constantly. If an email address is publicly visible, it can be harvested. Once harvested, it can be used in spoofing attempts or impersonation schemes. Please know - this isn’t fear-based marketing. It’s reality. And while we cannot eliminate risk entirely, we can dramatically reduce exposure. What I Strongly Recommend If your goal is to build authority online, I encourage you to rethink how accessible your email address is. Instead of posting your email address directly on: Your website Your speaker page Your social media profiles Your client galleries Public PDFs or downloads Consider: Using secure contact forms on your website Encouraging direct messages on social platforms Creating structured inquiry forms for speaking or consulting Limiting publicly displayed email addresses wherever possible Contact forms create a protective layer. They reduce automated scraping. They give you more control. They create intentional boundaries. And boundaries build trust. Authority Requires Boundaries We often think authority is about: Confidence. Expertise. Visibility. Positioning. But mature authority includes protection. It includes systems. It includes security. It includes intentional design. Your online presence should not just attract clients. It should protect your reputation. Because here’s the truth: If someone can easily impersonate you, your digital foundation needs strengthening. And that’s not about paranoia. It’s about professionalism. This Is Bigger Than Email This experience wasn’t just about phishing. It was a reminder of something I talk about often: Most Thought Leaders focus on looking credible online. Very few focus on being structurally secure. There’s a difference. A polished website is not the same as a protected authority platform. A beautiful LinkedIn profile is not the same as a safeguarded digital presence. Authority is not just branding. It’s infrastructure. And infrastructure must be built intentionally. The New Standard for Thought Leaders If you are building a brand that positions you as the go-to expert in your space, ask yourself: Is my online presence just visible — or is it protected? Is my contact information structured strategically? Have I created boundaries between public visibility and direct access? Have I thought about how someone could misuse my brand assets? These are not dramatic questions. They are responsible ones. Because the more impact you create, the more valuable your name becomes. And valuable assets deserve protection. Final Thoughts Over the past month, I’ve been reminded that authority is something you build - and something you guard. We cannot control the existence of scammers. But we can control how exposed we make our digital front door. Stay visible. But stay strategic. Because in today’s landscape, protecting your brand isn’t just smart. It’s part of being a modern Thought Leader. 
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